Cazeus Casino Privacy Policy

At Cazeus Casino, we are fully committed to safeguarding your personal information and ensuring your privacy is protected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit cazeus.com, create an account, or use any of our services — including our casino games, sportsbook, and promotional offers. By using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

We operate Cazeus Casino & Sportsbook, accessible at cazeus.com (including the current domain cazeus-3678.com). Our platform is managed by Adonio N.V., a company registered in Curaçao, with payment management services provided by Mirata Services LTD, registered in Cyprus (HE 438098). At Cazeus Casino, we act as the data controller responsible for your personal information collected through our website and services. If you need to reach us regarding any privacy matter, please contact our support team at support@cazeus.com.

What Information We Collect

When you interact with our Cazeus online casino — whether you sign up, log in, deposit funds, or claim a bonus — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID) for KYC verification
• Username and password for your Cazeus casino login and account access

Financial and Transaction Data

• Payment method details (card numbers, bank account information, e-wallet identifiers)
• Cryptocurrency wallet addresses (Bitcoin, Ethereum, USDT, and others)
• Deposit and withdrawal transaction history, including Cazeus withdrawal time records
• Details of bonuses claimed, including the Cazeus casino bonus, promo code usage, and no deposit bonus redemptions

Technical and Usage Data

• IP address, browser type, and operating system
• Device information, including whether you access our platform via mobile web or desktop
• Session data, pages visited, and time spent on our casino games and sportsbook
• Information related to our Cazeus casino app (responsive web application) usage patterns

How We Use Your Information

We use the personal data we collect for a number of legitimate purposes. At Cazeus Casino, we process your information to:

• Verify your identity and comply with our Know Your Customer (KYC) obligations under the 5th Anti-Money Laundering Directive
• Create and manage your account, enabling secure Cazeus casino sign in and login functionality
• Process your deposits, withdrawals, and general financial transactions across all payment methods we support
• Provide you with access to our full range of Cazeus slots, live casino games, table games, sportsbook, and jackpot products
• Administer bonuses, free spins, cashback offers, VIP Club rewards, and Cazeus Coins through our loyalty programme
• Send you relevant promotional communications, including information about new Cazeus casino bonus offers and upcoming tournaments — you may opt out at any time
• Detect and prevent fraud, money laundering, problem gambling, and other illegal activities
• Comply with applicable laws, regulations, and licensing obligations
• Improve our platform, personalise your experience, and enhance our customer support service

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil our obligations when you register and use our services
• Legal obligation — to comply with anti-money laundering, responsible gambling, and data protection laws
• Legitimate interests — to prevent fraud, improve our platform, and maintain security
• Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our Cazeus Casino platform to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies help ensure that when you access Cazeus casino games or use our sign up and login features, the process is smooth and personalised. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, at Cazeus Casino, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions — to facilitate your deposits and withdrawals via cards, bank transfer, MiFinity, or cryptocurrency
• Game providers and software studios — such as Pragmatic Play, Amusnet, and live casino studios, who may process technical gameplay data
• Identity verification providers — third-party KYC and anti-fraud services used to verify your documents during registration
• Regulatory authorities and law enforcement — when we are legally required to disclose information
• Our group companies and affiliated entities — where necessary for operational and administrative purposes

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain financial and identity records for a minimum of five years following account closure. If you wish to request the deletion of your data, please contact us at support@cazeus.com, and we will assess your request in accordance with our legal obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — you may request that we delete your data, subject to our legal obligations
• Right to restriction — you may ask us to limit how we use your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please reach out to us at support@cazeus.com. We will respond to your request within the timeframe required by applicable law.

Security of Your Data

We take the security of your personal information seriously. Our Cazeus Casino platform employs industry-standard security measures, including SSL encryption, secure servers, and strict access controls, to protect your data from unauthorised access, disclosure, or loss. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Responsible Gambling and Data

As part of our responsible gambling obligations, we may use your data to monitor your gaming behaviour, identify signs of problem gambling, and apply self-exclusion or account limitations where necessary. We share relevant data with responsible gambling organisations and regulatory bodies where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your information at Cazeus Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our support team. We're here to help 24/7 via live chat on our website or by email at support@cazeus.com. We are committed to resolving any privacy-related concerns promptly and transparently.